Scanner lid not closing completely / staying open

Sometimes, the lid on the scanner is simply not clicked into closed position.  If it is not closed all the way, the ID will not feed properly and you will get poor results or none at all.  Make sure the lid closes all the way, it will 'click' into place when fully closed.

There may also be a problem where it will not stay closed. In that case, carefully bend the metal tabs that hold the lid down near the front in order to get them to lock together better.