Real IDs scan as fake or other fluctuating scan results

Make sure your software is completely up to date and running the latest version of the library.  Make sure you clean your scanner and there are no smudges or dirt on the scanner lens or rollers.


If your software is up to date, and clean, and you are still getting bad results, your scanner is most likely worn-out. Please refer to the attached document to diagnose the issue.

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