Scanner Troubleshooting

IMPORTANT: First, try restarting your computer - this usually resolves the issue. Follow these steps: Turn the scanner off if it an ID-1000 (ID-150) and disconnect it from the computer. Restart the computer. Turn the scanner back on and connect it to the computer. Unplugging the scanner and letting the computer restart without the scanner plugged in ensures that everything is ready to go before the scanner is plugged in.