Scanner Troubleshooting

IMPORTANT: First, try restarting your computer - this usually resolves the issue. Follow these steps: Turn the scanner off if it an ID-1000 (ID-150) and disconnect it from the computer. Restart the computer. Turn the scanner back on and connect it to the computer. Unplugging the scanner and letting the computer restart without the scanner plugged in ensures that everything is ready to go before the scanner is plugged in.

ID-1000 / ID-150

Scanner lid not closing completely / staying open
Real IDs scan as fake or other fluctuating scan results
Scanner doesn't work / blinking orange light
Scanner doesn't work / blinking red light
Scanner not pulling IDs through / lights are solid green and orange, not blinking

ID-5000 / m500

Scanner taking IDs but scan results are not displayed

IDS 6000

Getting Started
Installation and Configuration
Scanner Settings and Optimization
Troubleshooting & Maintenance
Advanced Features & Customization